General Terms and Conditions

These Terms govern access to YiyoPay and use of its payment technology, websites, applications, dashboards, integrations and related support. They form an agreement between Risi Developers Ltd (Risi, we, us or our) and each individual or organisation accepting them (you). YiyoPay is the service name and is not a separate contracting entity under these Terms.

1Acceptance and agreement

These Terms form an agreement between you and Risi Developers Ltd for use of YiyoPay. Read them before registering, activating an integration or making a payment. By selecting the acceptance checkbox and submitting your request, you agree to them. If acting for an organisation, you confirm authority to bind it. You may download and retain a copy.

The service information, fee schedule and settlement arrangements presented before acceptance form part of this agreement. A separately signed agreement takes priority for its specific subject matter. Relevant payment providers may have additional terms for their services. The Privacy Notice explains how personal information is handled.

2Eligibility and account information

You must be at least 18 years old and legally able to contract. Organisations must be lawfully formed and authorised to conduct their activities. Access is limited to approved countries, payment methods, currencies and business categories. Availability of an interface does not establish eligibility or approval.

Provide accurate identity, business, beneficial ownership, tax, contact and settlement information, together with supporting documents reasonably requested. Keep it current and disclose material changes in ownership, control, activities or licensing promptly. We may verify information through lawful sources and require further checks before activating or continuing service. Approval is not an endorsement of your business.

3What YiyoPay provides

YiyoPay provides payment technology and related account, dashboard, integration and support features enabled for your account. Available payment methods, currencies, payment partners and settlement arrangements are described in the service information. Payment partners may execute and settle transactions under their own arrangements.

Using YiyoPay does not itself create a bank account, deposit, credit facility or escrow arrangement, or an entitlement to interest. Risi does not sell, deliver or guarantee goods or services purchased from businesses using YiyoPay. Those businesses remain responsible for their products, customer service and fulfilment.

4Account security

Protect your passwords, PINs, devices, API keys and authentication codes. Use available security features and restrict access to authorised users. Businesses must manage staff permissions and promptly revoke access when it is no longer needed. You are responsible for instructions you or your authorised users submit.

Report suspected account compromise or unauthorised payments immediately through support. Risi may restrict access, request further verification or investigate suspicious instructions. Disputed access and payments will be assessed using the available evidence; authentication alone does not conclusively establish authorisation. Support staff will not ask you to disclose a payment PIN or full authentication code.

5Payment instructions and status

Check the recipient, amount, currency, fees and payment method before confirming. You authorise the displayed payment and fees and confirm that you have permission to use the payment method. Risi may apply transaction limits, verification checks and fraud controls.

A payment request, screenshot, browser redirect or notification alone is not proof of final settlement. Transactions may be pending, declined or reversed. Businesses must verify payment status through authenticated records and reconcile settlements before releasing goods or value. Check the status of a pending payment before trying again.

Cancellation or recovery depends on the processing stage and payment provider and cannot be guaranteed after execution. Report incorrect details, duplicate charges and other errors promptly. Risi will investigate matters within its control and assist with payment tracing where appropriate.

6Service fees and taxes

The fee schedule or account agreement identifies who pays the fees and how they are collected. Where currency conversion is offered, the applicable rate or calculation will be displayed before confirmation.

Risi may revise service fees by visibly updating the fee schedule and effective date on YiyoPay. Revised fees apply to future transactions and do not alter payments already authorised or override an existing written fee agreement. You may decline a transaction if you do not accept its displayed charges. Any required individual notice will also be provided.

You authorise deduction of agreed fees and other properly due amounts from settlements available for that purpose. Records of deductions will be available. Fees for completed processing may remain payable on a refund where disclosed before payment; this does not prevent correction of erroneous charges or refunds otherwise due.

YiyoPay and Risi Developers Ltd are not tax authorities, advisers or your tax agents. You are responsible for determining, declaring, filing and paying taxes and related charges arising from your business, income and transactions. Risi does not undertake to calculate your taxes, file your returns or pay taxes on your behalf. Transaction records are not tax advice or tax clearance. Risi is not responsible for your failure to meet your tax obligations.

7Merchant responsibilities

Merchants must lawfully provide and accurately describe their goods or services; disclose their legal identity, contacts, total price, delivery terms, cancellation and refund policy; and supply receipts and proof of fulfilment. They are responsible for applicable licences, taxes, customer service and their own consumer obligations. Their policies must preserve mandatory consumer rights.

Process only genuine transactions connected with your approved business. Do not process for undisclosed third parties, conceal the actual seller, submit fictitious sales, split payments to evade controls, provide cash advances through simulated sales or impose unlawful surcharges. Submerchant, marketplace and payment aggregation activity requires express written approval and any necessary regulatory arrangements.

Maintain evidence reasonably needed to respond to disputes and provide it securely within communicated deadlines. Do not misrepresent YiyoPay approval as approval of a product or investment. You must not promise guaranteed settlement, returns or fraud protection on Risi’s behalf.

8Settlements, holds and outstanding amounts

The settlement arrangements supplied for your account identify the payment provider, verified payout destination, currency, timing, deductions and any reserve conditions. Timing depends on verification, banking schedules and payment provider availability. No guaranteed settlement time applies unless expressly agreed.

Risi may apply proportionate holds or reserves for identified fraud, refund, chargeback or unpaid fee exposure under the agreed arrangements. Where disclosure is permitted, we will explain the reason, calculation and release conditions. Holds will be reviewed as exposure changes, and amounts no longer needed will be released. A hold does not give Risi ownership of your funds.

Businesses must repay valid refunds, reversals, chargebacks and agreed fees even after payout or account closure. Risi may recover those amounts through authorised deductions or repayment, with supporting particulars and an opportunity to dispute them. Risi will not recover the same loss twice or use other users’ protected funds for unrelated debts. External account debits require a separate valid mandate.

9Refunds, reversals and chargebacks

For product, delivery or purchase cancellation issues, contact the business receiving your payment. Contact YiyoPay support for processing issues, suspected fraud or difficulty reaching that business. The business is responsible for its disclosed refund policy and refunds properly due; Risi does not provide a general purchase or refund guarantee.

Refunds normally return to the original payment method and depend on the relevant payment provider’s process. Businesses must provide funds and supporting information needed to process valid refunds. Do not redirect refunds to another person to bypass checks.

Payments may be reversed after an apparent successful transaction or settlement. Chargeback procedures and response deadlines depend on the payment method. Businesses may submit evidence and challenge claims through that process and remain responsible for valid chargebacks and agreed associated fees. Users must not submit false disputes or obtain duplicate reimbursement. Payment provider and complaint remedies remain available.

10Recurring payments and subscriptions

Recurring billing requires separate affirmative authorisation stating the merchant, amount or calculation, frequency, duration and cancellation method. These Terms alone do not authorise recurring debits. Material changes require notice and renewed permission where legally required. Cancellation stops future authorised collections subject to a clearly disclosed processing cutoff; it does not erase legitimate sums already due. Revoking payment authority and ending the underlying purchase contract are separate actions.

11Prohibited use and verification

Do not use YiyoPay for fraud, stolen payment instruments, money laundering, terrorist financing, sanctions evasion, bribery, exploitation, counterfeit goods or other unlawful activity. Restricted or regulated activities require appropriate permissions and Risi’s prior written approval.

Do not impersonate others, supply false documents, distribute malware, access restricted data, bypass controls or conduct unauthorised security testing. Risi may request supporting evidence, refuse or delay suspicious transactions and make required reports. We may withhold confidential security information and information we are not permitted to disclose.

12Privacy and confidentiality

Risi handles identity, contact, transaction, device and verification information for the purposes explained in the Privacy Notice, including service delivery, security, verification and dispute handling. The notice explains information sharing, retention, rights and privacy contacts. Information may be shared with payment partners, service providers and competent authorities for authorised purposes. Acceptance of these Terms does not waive privacy rights.

Businesses must obtain appropriate permissions, provide relevant notices and protect customer information in their control. Separate data processing terms apply where needed. Optional marketing permission is separate from acceptance of these Terms.

Each party must protect confidential business, technical and customer information and use it only for authorised purposes. This does not restrict information already public, independently developed or properly obtained from another source. Appropriate security and incident reporting requirements continue to apply.

13Integrations and technical obligations

API access is subject to approval and the current technical documentation. Merchants must secure their systems, validate signed notifications, check transactions server side, use idempotency controls, restrict credentials and maintain appropriate backups and reconciliation. Test transactions and sandbox balances have no monetary value. Do not place live personal or payment data in test environments unless expressly supported and lawful.

Where card processing is enabled, each party must comply with applicable payment card security requirements for its role. Merchants must not store prohibited sensitive authentication data and must use approved payment capture methods. We may require remediation or suspend an unsafe integration. Technical updates will have reasonable migration notice except where urgent security or legal action is needed.

14Intellectual property and permitted access

Risi or its licensors retain rights in YiyoPay software, code, documentation, designs, trade marks and platform materials. Subject to compliance, you receive a limited, nonexclusive, nontransferable, revocable right to use enabled services for their intended purpose during this agreement. No ownership or source code rights are transferred.

You must not copy, sell, sublicense, reverse engineer or create derivative works except as permitted by mandatory law or a written licence. You retain rights in your own content and grant us only the rights necessary to operate and support the service. Public use of a merchant’s name or logo for promotion requires separate permission. Voluntary feedback may be used to improve the service without compensation, excluding confidential or personal information.

15Availability and third party services

YiyoPay is provided as available. Unless separately agreed, Risi does not guarantee uninterrupted access, error free operation, specific processing times, business profits or complete protection from fraud. Maintenance, network failures, bank outages, security incidents and external restrictions may affect service. Risi will exercise reasonable care and take reasonable steps to address disruption within its control.

Payment providers and other third parties operate independently. Risi does not guarantee their performance or assume responsibility for losses caused solely by their actions. This does not remove Risi’s responsibility for its own service or commitments.

16Liability

To the fullest extent permitted, Risi excludes indirect or consequential loss and loss of anticipated profits, business opportunity or goodwill. Risi’s total aggregate liability arising from events in any rolling 12 month period is limited to the YiyoPay service fees actually paid by you to Risi during the 12 months before the first relevant event. Related events count together. Transaction principal, taxes and third party charges are not service fees. If no service fees were paid, exclusion applies only to the extent enforceable.

These limits do not cover fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, accounting for or returning funds held for you, valid settlement obligations, or other liability and remedies that cannot be excluded or limited. Each party must take reasonable steps to reduce recoverable loss. The same lawful protections extend to Risi’s directors, staff and developers acting within their service roles, without creating separate cumulative caps.

17Merchant indemnity

To the extent permitted by law, a merchant must reimburse Risi and its officers, employees and service personnel for reasonable, evidenced losses, third party claims and legal costs caused by that merchant’s unlawful goods or services, fraud, material breach, infringement of another’s rights or unlawful handling of customer data. This obligation applies only to the extent caused by the merchant or persons for whom it is legally responsible. It excludes loss caused by the protected party’s own breach, negligence or misconduct, and penalties that cannot lawfully be indemnified.

We must give prompt notice of a claim where lawful, allow reasonable participation in the defence, and take reasonable mitigation steps. No settlement imposing an admission or nonmonetary obligation on the merchant may be agreed without consent, not to be unreasonably withheld. This indemnity applies to merchants and business integrators, not ordinary consumer payers. There is no double recovery.

18Restrictions and closure

Risi may restrict features, suspend an account or end access for material breach, credible fraud or security concerns, failed verification, required compliance action or loss of essential provider access. Immediate action may be taken where necessary. Where practicable, we will explain the restriction and allow a reasonable opportunity to remedy or request review.

You may request account closure through support after verification. Risi may change or discontinue a service with reasonable notice and any notice required under an existing agreement. Closure does not cancel outstanding fees, refunds, disputes or repayment obligations.

Remaining funds will be accounted for and released to the entitled recipient, subject to valid deductions, reserves and holds. Closure or inactivity does not permit forfeiture. Records are retained or deleted under the Privacy Notice and applicable retention requirements.

19Complaints and disputes

Send complaints to YiyoPay’s published support contact with the transaction reference, date, amount and a description of the issue. Do not send PINs or full payment credentials. Risi will review complaints and provide appropriate updates. Resolution depends on the issue and any payment provider investigation; no additional fixed service level is promised unless separately agreed.

The parties should first attempt to resolve disputes in good faith. This does not prevent urgent relief, payment disputes or complaints to a competent authority, or extend any applicable deadline. Ugandan law governs these Terms, and competent Ugandan courts have jurisdiction, subject to rights and forums that cannot be excluded.

20Notices and updates

Keep your account contacts current. Risi may send service and security notices through your verified contact channels or account. Formal notices to Risi must use its published contact details.

Risi may update these Terms by visibly publishing the revised version and effective date. Material changes will receive reasonable notice where practicable and any notice or fresh acceptance that is required. Changes apply prospectively and do not remove existing claims. Continued use indicates acceptance only where valid. Fee updates follow section 6. You may stop using the affected service if you disagree.

21General terms

Delays caused by events beyond a party’s reasonable control are excused only to the extent those events prevent performance and reasonable mitigation steps are taken. This does not cancel accrued payment obligations or the duty to account for funds.

You may not transfer your account or agreement without Risi’s written approval. Risi may transfer the agreement to a capable successor with appropriate notice and any necessary consent, preserving existing claims. These Terms and the expressly incorporated arrangements form the agreement for their subject matter. No partnership, employment or personal contract with Risi’s staff is created.

If a provision is unenforceable, the remaining Terms continue wherever possible. Failure to enforce a right is not a waiver. Obligations relating to outstanding payments, refunds, confidentiality, intellectual property, liability and disputes continue after closure as needed. Nothing in these Terms overrides obligations or rights that cannot be excluded by agreement.

Acceptance wording

Displayed immediately before the relevant acceptance button. An unchecked checkbox with working links to the complete Terms and Privacy Notice. Applicable fees and transaction details are shown before the user confirms.

Optional marketing permission and recurring payment authorisation are kept separate. The accepted version, fee arrangements, identity, timestamp and acceptance record are securely retained and a retrievable copy is provided. The complete fee and settlement arrangements are made available before acceptance.